InstantService provides integrated chat, email management, knowledge base and lead capture solutions, enabling businesses to increase sales and improve customer service.    
 
 
Solutions SalesSolution SupportSolution
Take Your Business Higher with InstantService
InstantService provides secure and reliable customer communication tools proven to increase revenue, reach more customers, and ensure repeat business. Discover which of our tailored solutions are best for your sales and customer service success:

SalesSolution

Improve sales with improved communication. Empower sales agents and marketing managers with easily deployed lead capture rules, proactive chat, integrated email management, and real-time analytics. Learn more.
  • Increase Sales Conversions
    Identify and proactively engage qualified buyers with automatic chat invitations triggered by customers' clickstream, shopping cart contents, and referrers.
  • Reduce Website Abandonment
    Automatically detect and prevent website abandonment with pop-up confirmation to assist shoppers with chat and co-browse.
  • Improve Response Rates from Email & Search Advertising
    Chat offers customer a more inviting and convenient method to respond. Include chat links in outbound emails and have agents ready to act on referral traffic from high-value keywords.
  • Increase Average Order Size
    Sales agents create cross-sell and up-sell opportunities based on customer details and transcripts from previous interactions.

SupportSolution

Provide effective online customer support while reducing costs. Maximize agent efficiency and workflow with multitasking, incident tracking, skills-based routing, and a shared knowledge base in an easy-to-use Agent Console. Learn more.
  • Boost First Time Resolution Rates
    Push web pages, co-browse, jointly fill out forms, download/upload files and take over control of the customer's PC to resolve customer problems the first time.
  • Improve Customer Satisfaction & Loyalty
    Stay ahead of the competition. Provide your customers with convenient and immediate access to live help, and they'll be back to shop again.
  • Improve Agent Efficiency & Response Times
    Agents using InstantService can easily respond to email messages while engaged in three or more simultaneous chat sessions. Phone agents are limited to assisting one customer at a time.
  • Reduce Support Costs
    Resolving customer support issues with InstantService is up to 90% less expensive than a phone call. Self-help FAQ, live chat and email options via InstantService can reduce expensive phone volume by 30-100%.
REI™
SalesSolution Snapshot
 
    Chat is preferred over email
    58% use chat before ordering
    Customers can use in-store
      kiosks to chat as well		  
McAfee™
SupportSolution Snapshot
 
    80% of support is via live chat
    Cut average wait time from 25
      minutes to 40 seconds
    Reduced support costs by 86%		  
 

"We see chat as a highly effective and efficient channel for resolving all customer inquiries. The phenomenal success of our trial and their cost-saving pricing made InstantService™ the right choice for EverQuest and our other online games,"

- Sony Online Entertainment