September 2002
 |
Introducing the InstantService
Spell Check Feature
Please Don't Shoot the Customer,
Part 2
Lipstick Lip Prints
August 2002
|
Enhancing your Customer Contact
with a WebEx Meeting
Usage Summary Report
Please Don't Shoot the Customer,
Part 1
First Grade ProverbsJuly 2002
|
New Features in InstantService
3.1
Sony Online Entertainment
Receives Boost in Service with Real-Time Chat
Curing Corporate Schizophrenia,
Part 2
Dilbert's 10 Laws of WorkJune 2002
|
InstantService 3.1 Preview
InstantService and WebEx
Team to Expand Multimedia Services
More About the Advanced Customer
Form
Curing Corporate Schizophrenia,
Part 1
Where Are We?May 2002
|
Inside the Customer Form
Penske: Online Truck Rental
Gains Real-Time Chat
Knowledge: The Key to ROI
The Procrastinator's CreedApril 2002
|
Important New Features
InstantService Enables Live Support
for Tax-Filers
Fixing Shoddy Online Service Track
RecordsMarch 2002
|
The Transfer Features
Revenge of the Bean CountersFebruary 2002
|
InstantService 3.0 Preview
MSN eShop: "Gift Concierge"
Success with InstantServiceJanuary 2002
|
Taking the Pledge for CRM Success,
Part III
Department & Agent AssignmentsDecember 2001
|
Taking the Pledge for CRM Success,
Part II
Diet Questions & Answers for the
Holidays
RewardsPlus: Getting It Right
the First Time
Chat Button Placement TipsNovember 2001
|
Taking the
Pledge for CRM Success, Part I
The Meat & Potatoes of InstantService:
Chat & Email
GottaQuit.com & InstantService:
Helping Teens QuitOctober 2001
|
InstantService:
Holidays on the Horizon
Page Push vs. Co-Browsing
Venus Swimwear: Reduces Abandonment
with InstantService
Streamlining for the Holiday CrunchSeptember 2001
|
Faster Answers with Response Libraries
Call Center Sento: Increases
Customer Satisfaction & Reduces Costs
Evaluating Agent Performance
Online Communication Guidelines ©Copyright 1998-2003 InstantService, Inc. All Rights Reserved.
InstantService - 600 University Street, Suite 401 - Seattle, WA 98101-
(206) 956-8000 office - (206) 956-0383 fax