InstantService Live Chat and Email Management Solutions for Call Center Customer Service and Support
       
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  September 2002
Introducing the InstantService Spell Check Feature
 Please Don't Shoot the Customer, Part 2
Lipstick Lip Prints

August 2002
Enhancing your Customer Contact with a WebEx Meeting
Usage Summary Report
 Please Don't Shoot the Customer, Part 1
First Grade Proverbs

July 2002
New Features in InstantService 3.1
Sony Online Entertainment Receives Boost in Service with Real-Time Chat
 Curing Corporate Schizophrenia, Part 2
Dilbert's 10 Laws of Work

June 2002
InstantService 3.1 Preview
 InstantService and WebEx Team to Expand Multimedia Services
More About the Advanced Customer Form
Curing Corporate Schizophrenia, Part 1
Where Are We?

May 2002
Inside the Customer Form
Penske: Online Truck Rental Gains Real-Time Chat
Knowledge: The Key to ROI
The Procrastinator's Creed

April 2002
Important New Features
InstantService Enables Live Support for Tax-Filers
Fixing Shoddy Online Service Track Records

March 2002
The Transfer Features
Revenge of the Bean Counters

February 2002
InstantService 3.0 Preview
MSN eShop: "Gift Concierge" Success with InstantService

January 2002
Taking the Pledge for CRM Success, Part III
Department & Agent Assignments

December 2001
Taking the Pledge for CRM Success, Part II
Diet Questions & Answers for the Holidays
RewardsPlus: Getting It Right the First Time
Chat Button Placement Tips

November 2001
Taking the Pledge for CRM Success, Part I
The Meat & Potatoes of InstantService: Chat & Email
 GottaQuit.com & InstantService: Helping Teens Quit

October 2001
InstantService: Holidays on the Horizon
Page Push vs. Co-Browsing
Venus Swimwear: Reduces Abandonment with InstantService
Streamlining for the Holiday Crunch

September 2001
Faster Answers with Response Libraries
Call Center Sento: Increases Customer Satisfaction & Reduces Costs
Evaluating Agent Performance
Online Communication Guidelines