InstantService Launches InstantMobile,
Bringing Chat to Mobile Phones

First chat solution for mobile devices adds new communication channel for businesses
and customers to interact; large telco firm adds capability

SEATTLE July 28, 2009 – InstantService, Inc., a SaaS provider of chat and email management solutions, announced today it has released InstantMobile™ – the first chat solution for mobile phones. The new product reflects the growing demand for multi-device, multi-channel communication between companies and their customers.

With InstantMobile, InstantService customers can now provide consumers with the ability to chat with service agents on their mobile devices. This capability complements the InstantService online chat and email solutions and gives contact centers a new way to offset phone support costs. One of the world’s largest telecommunication providers has adopted InstantMobile to enhance customer service and support.

“The number of people using the Internet on their phones to research and complete transactions is skyrocketing due to the rapid adoption of high-end mobile phones,” said Mike Lande, president and CEO of InstantService.

“Adding our chat function to mobile devices is a natural and convenient way for our customers to offer real-time support,” adds Lande. “We’re very pleased to extend their customer communications strategies with this innovation.”

Easily integrated into existing InstantService deployments, InstantMobile includes all the usability features of the flagship InstantService chat product, including pre-chat forms, automated customer and device information transmission, exit surveys, queuing, knowledge base libraries, and more. InstantMobile is customizable, giving companies the opportunity to tailor the interface, further enhancing the usability and consistency of the customer experience. InstantService offers chat clients for both smart phone browsers and custom-developed chat clients for specific devices.

The company has developed device native chat clients for the T-mobile G1 and Apple iPhone, and continues to develop the solution for other devices as requested.

About InstantService
InstantService, Inc. is a leading SaaS provider of customer communication technologies for online businesses and contact centers. InstantService offers an integrated suite of live chat, email management, knowledge base, web site analytics and lead capture solutions to increase sales and enhance customer service. InstantService’s hosted software application easily integrates with existing ecommerce and CRM systems, facilitating valuable relationships between companies and their customers - the first step of customer relationship management. Over 350 companies trust InstantService's scalability, security and performance including Charter Communications, VeriSign, H&R Block, Spiegel, Intuit, McAfee, US Airways and DISH Network. To learn more about InstantService, visit http://www.instantservice.com to chat with a representative.