InstantService Achieves SAS 70 Type II Certification, Underscores Company’s High Operational Standards

Leading chat and email provider validates its secure, reliable operations by obtaining a Statement on Auditing Standards No. 70 (SAS 70) Type II Service Auditors' Report for its software and facilities

SEATTLE January 27, 2009 – InstantService, Inc., a provider of chat and email management solutions, announced today it has achieved SAS 70 Type II certification for its chat/email software platform and the physical and environmental security of its data centers. NDB, LLP, a nationally recognized CPA firm providing highly-specialized regulatory compliance services, completed the audit.

“Earning SAS 70 Type II certification raises the bar in the industry and validates our management, operations and processes are fully secure, responsive and meet the highest level of standards,” said Mike Lande, President and CEO of InstantService. “We are proud to achieve this certification on behalf of our customers.”

The SAS 70 Type II audit defines the standards and assesses the reliability and security of a company's internal controls and its handling of critical business data. It is a stringent assessment for service companies and requires in-depth operational testing by a third party.

NDB’s audit of InstantService included a rigorous examination of key operational procedures and controls from January 1, 2008 to November 30, 2008. The firm meticulously reviewed the InstantService customer solution design and customer contract process, its logical, network, and environmental security, disaster recovery process, customer support services, executive decision-making processes and many other criteria.

About InstantService
InstantService, Inc. is a leading SaaS provider of customer communication technologies for online businesses and contact centers. InstantService offers an integrated suite of live chat, email management, knowledge base, web site analytics and lead capture solutions to increase sales and enhance customer service. InstantService’s hosted software application easily integrates with existing ecommerce and CRM systems, facilitating valuable relationships between companies and their customers - the first step of customer relationship management. Over 350 companies trust InstantService's scalability, security and performance including Charter Communications, VeriSign, H&R Block, Spiegel, Intuit, McAfee, US Airways and DISH Network. To learn more about InstantService, visit http://www.instantservice.com to chat with a representative.