InstantService Chat and Email Solutions Now Available on Salesforce.com's AppExchange

Salesforce.com customers can now easily integrate chat and email management tools to increase sales and improve online customer service

SEATTLE, April 29, 2008 – InstantService, Inc., a provider of chat and email management solutions, today announced the availability of its communication tools for salesforce.com’s AppExchange marketplace. Hundreds of enterprise companies currently use the InstantService solution to reduce support costs, increase customer satisfaction and drive sales conversions online. The seamless integration between the InstantService and Salesforce applications provides users with powerful efficiencies for accessing and updating critical customer information that enable a higher level of service. 

Built using the Force.com platform, InstantService solutions are immediately available for test drive and deployment on the AppExchange at http://www.salesforce.com/appexchange.

“We are very pleased to be working with salesforce.com, the market and technology leader in Software-as-a-Service,” said Mike Lande, CEO of InstantService. “Our combined online solutions deliver real business value for companies of any size.”

One of the nation’s largest broadband and cable communications companies, which is also a current salesforce.com customer, recently deployed the InstantService chat and email solution at multiple call centers worldwide. For them, and many other businesses, unique features make the InstantService solution an ideal complement to Salesforce, including:

• Enterprise scale. Built from the ground up to support mid-to-large scale deployments, InstantService supports many global industry leaders and call centers including VeriSign, McAfee, H&R Block, Intuit, US Airways, DISH Networks, REI, and Spiegel.
   
• Fast, elegant integrations. InstantService integrates seamlessly with Salesforce, enabling companies to leverage existing call center systems and investments.
   
• Transaction-based pricing. Unlike many of the license- or seat-based models, InstantService customers pay for the volume of chats/emails making it extremely cost effective to scale.
   
• Ease of use. InstantService’s graphical management console enables agents to view multiple applications, including Salesforce, on one screen. This immediate visual access enhances productivity and response times.
   
• Rules-based engine. Based on online behavior, qualified visitors can be proactively “invited” to chat, decreasing shopping cart abandonment and delivering a higher level of service.

Thousands of companies are using the AppExchange to extend the benefits of Software-as-a-Service applications throughout their enterprises,” said Clarence So, chief marketing officer, salesforce.com. “With the InstantService chat and email solution, customers can now quickly and easily leverage the power of on demand to reduce support costs and increase customer satisfaction.

About InstantService
InstantService, Inc. is a leading provider of customer communication technologies for online businesses and contact centers. InstantService offers an integrated suite of live chat, email management, knowledge base, Web site analytics and lead capture solutions to increase sales and enhance customer service. InstantService is a hosted application that easily integrates with existing ecommerce and CRM systems, facilitating valuable relationships between companies and their customers - the first step of customer relationship management.

Over 350 companies trust InstantService's scalability, security and performance including VeriSign, H&R Block, Spiegel, Intuit, ProFlowers, McAfee, US Airways and DISH Network. To learn more about InstantService, visit http://instantservice.com to chat with a representative.

About Force.com
Force.com (http://www.force.com/) reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.