InstantService Announces New Customers and Revenue Growth for Fourth Quarter

SEATTLE, February 10, 2005 - InstantService, a leading provider of online communications technology for sales and customer service, welcomed a record number of new customers last quarter along with several contract renewals, including H&R Block, LendingTree, Penske and FindWhat.com. InstantService's new customers represent a variety of industries, including semiconductors, enterprise software, virtual commodities, multi-channel marketing, and multi-channel contact centers.

"We are thrilled to be working with so many new and excellent organizations," said Mike Lande, CEO of InstantService. "Their addition has led to over 60% revenue growth over Q4 2003."

The new customers include:

• Micron is one of the world's leading providers of advanced semiconductor solutions. Micron's DRAM and Flash components are used in today's most advanced computing, networking, and communications products, including computers, workstations, servers, cell phones, wireless devices, digital cameras, and gaming systems. Micron also provides CMOS image sensor solutions to the handset camera, digital still camera, and PC video camera markets. Micron uses InstantService Chat on the Crucial Technologies website to offer customers a convenient channel of communication for support.

• Retek is the leading worldwide provider of mission-critical software and services to the retail industry. Retek solutions integrate collaborative software with patented predictive technologies, consulting services and the best practices of customers and partners to help retailers create, manage and fulfill consumer demand. Retek solutions can be deployed individually to meet specific business needs, or as part of a scalable and fully integrated, end-to-end solution. Retek will use InstantService Chat to convert more website visitors to leads and to enhance their customer support.

• PlanView provides enterprise application software that enables Global 3000 companies to more efficiently manage and govern their portfolios of IT investments. By integrating business process management of strategies, work and resources within a single, Web-based solution, PlanView delivers the visibility and control that managers and executives need to make informed decisions and align their use of resources with corporate objectives. PlanView utilizes InstantService Chat to provide superior technical support to its clients.

• IGE is the world's leading provider of value-added services to the players and publishers of multiplayer online games. IGE's core business is the making of secondary markets for the buying and selling of the virtual currencies and property used by players of MMORPGs. In addition to the many services provided to players, IGE has developed the infrastructure to deliver significant value-added services to multiplayer game publishers, including direct distribution, outsourced customer service, and marketing and promotion services. InstantService Chat and Mail allows IGE to provide quick, high-quality service to their tech savvy customers.

• AEGON Direct Marketing Services is the premier direct marketer of life and supplemental health insurance products and fee-based programs. AEGON Direct Marketing Services develops product-specific direct response campaigns and markets products through multiple channels. InstantService Chat is being used to enhance their premium offers program.

• XACT TeleSolutions is one of the nation's leading providers of contact center solutions and other teleservices, specializing in the customized design, development, and delivery of complex call handling solutions for over 30,000 customers nationwide. XACT TeleSolutions empowers its clients' communications by developing customized solutions that combine live customer service with leading edge technologies. XACT is offering InstantService Chat as integrated part of its web based customer service solutions.

To learn more about InstantService, please visit http://www.instantservice.com, or use the following URL to chat now with a sales representative: http://www.instantservice.com/chat

About InstantService
InstantService is a leading provider of customer communication technologies for online businesses and contact centers. InstantService offers an integrated suite of live chat, email management, knowledge base, website analytics and lead capture solutions to increase sales and enhance customer service. InstantService is a hosted application that easily integrates with existing ecommerce and CRM systems, facilitating valuable relationships between companies and their customers -- the first step of customer relationship management.

Over 250 companies, recognized for their commitment to customer service excellence, trust InstantService's scalability, security and performance. Clients include America West Airlines, REI, H&R Block, Intuit, Gateway, 3Com, McAfee, Xerox, Sento, Ditech, Sony Online Entertainment, Cendant, Ernst & Young, NEC Mitsubishi, and Venus Swimwear. InstantService is based in Seattle and has been in operation since 1998.