InstantService provides integrated chat, email management, knowledge base and lead capture solutions, enabling businesses to increase sales and improve customer service.    
 
 
Companies Using InstantService

Over 300 successful companies trust InstantService's scalability, security and performance to provide quality customer service and support to their online customers.

Fortune 500 Retail Financial
AT&T   1-800 Contacts   American 1st Credit Union
3com   Corporate Express   Authorize.Net
Charter Communications   Day Timer   CCH
Cisco Systems   Drs. Foster & Smith   Ditech.com
Echostar / Dish Networks   Godiva Chocolatier   Gerber Life
Ernst & Young   Lamps Plus   Global Credit Union
First American   Murad   Greenlight Financial
H&R Block   Orvis   Halifax
Intuit   ProFlowers   LendingTree
McKesson   REI   MB Trading
PG&E   Ritz Interactive   Moneris Solutions
Sungard   Sephora   NationPoint
US Airways   Spiegel   NetBank
Western Union   TigerDirect.com   ProPay
Xerox   Vermont Teddy Bear   QuickenLoans.com
         
Services Call Centers Miscellaneous
CareerBuilder   24/7 Customer   American Red Cross
eDiets   24-7 INtouch   Cancer Treatment Centers
GoDaddy   Brigade Corporation   Intercontinental Hotels
InfoUSA   Customer Focus Services   McAfee
Marchex   The Gem   Movielink
Onvia   Sento   The Planet
Parago   Sitel   Scripps Network
Rainmaker   Sound Telecom   Simplexity
Spam Arrest   TeleTech   Uline
Speakeasy   Telvista   VolunteerMatch
Verisign   XAct TeleSolutions   WebEx
REI™
SalesSolution Snapshot
 
    Chat is preferred over email
    58% use chat before ordering
    Available in-store as well
 
Penske™
SalesSolution Snapshot
 
    ROI in 10 days
    3X conversion rate with Chat
    Chat agents sell 2X as much
 
McAfee™
SupportSolution Snapshot
 
    80% of support is via Chat
    Cut average wait time from 25
      minutes to 40 seconds
    Reduced support costs by 86%
 
Sony Online Entertainment
SupportSolution Snapshot
 
    Everquest, Star Wars: Galaxies
    Reduced phone use by 50%
    90%+ customer approval